Return & Refund Policy

30 days to change your mind

If a jar is not right for you, you can return it within 30 days of delivery for a refund or a replacement.

Unopened jars come back for a full refund. Opened jars are covered too, if your skin did not get along with it, tell us and we will make it right.

How to start a return

Because every order is fulfilled by our Amazon storefront, the fastest route is Amazon: open Your Orders, choose the CLÉVIA order and select Return or Replace Items. Amazon issues the return label straight away.

Prefer to talk to us first? Email support@cleviaskincare.com with your order number and we will guide you through it.

Damaged or wrong item

If a jar arrives broken, leaking or in the wrong scent, send us a photo within 7 days of delivery. We replace it at no cost, no need to ship the damaged jar back.

Refund timing

Once the return is scanned by the carrier, refunds are issued to your original payment method. Banks usually show the money within 3 to 5 business days.

Return shipping is free for damaged, incorrect or faulty items. For a simple change of mind, the standard return shipping cost may be deducted.

Not covered

Jars bought from a seller other than CLÉVIA, gift sets returned incomplete, and returns requested more than 30 days after delivery.